Support
Contact us
Email habteabacademy@gmail.com. Tell us your phone model and what you were doing when the problem happened, and we will reply within a few days.
Common questions
Do I need an account?
No. The app opens straight into the course and your progress is saved from the first lesson. Signing in with Apple or Google is optional — it lets your lessons and scores follow you to a new phone.
A lesson will not play
- Check that you are online. Lessons stream over the internet and are not stored on the phone.
- Close the app fully and open it again.
- If you see “Could not verify this device”, make sure the app was installed from the App Store or Google Play and that your phone's date and time are set automatically.
- Still stuck? Email us the lesson name and your phone model.
I ran out of hearts
Hearts come back on their own — one every 30 minutes, up to five. You can also refill them by watching a short ad when the app offers one. Watching lessons never costs a heart.
Can I use the app on a second phone or a tablet?
Yes. Sign in with Apple or Google on both devices and your progress is shared. Up to three devices can be linked to one account.
How do I delete my account?
In the app, go to Profile and tap Delete account. Full details, including how to ask us by email, are on the delete your account page.
How is my data used?
See our Privacy Policy.